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Booking Policy
The Body Edit by MK
Thank you for choosing The Body Edit by MK. Please take a moment to read our booking policy. By confirming an appointment, you agree to these terms.
Before booking your appointment
Please ensure you have read and understood our Booking Policy and Treatment Suitability information before requesting an appointment.
By proceeding with a treatment booking and paying your deposit, you confirm that you have read, understood and agree to our Booking Policy, and that you have reviewed our Treatment Suitability information.
All new clients must complete a confidential health consultation and consent form before their appointment can be confirmed. We will review this information before requesting your deposit to ensure the proposed treatment is suitable for you.
1. Who we treat and your health
Our treatments are for women aged 18 and over. Before your first treatment, you’ll complete a confidential medical consultation form. Please tell us about any medical conditions or medication, and let us know as soon as possible if anything changes.
Your practitioner decides whether a treatment is suitable, following the equipment manufacturer’s guidance and our insurance requirements. We may ask for clearance from your GP or doctor, but this doesn’t override a reason a treatment is unsuitable. We may decline or postpone treatment if it isn’t safe for you.
If we can’t treat you:
- If we decide a treatment isn’t suitable after reviewing your consultation form, we won’t take a deposit, or we’ll refund it in full if you’ve already paid.
- If your health changes after you’ve booked and you tell us at least 48 hours before your appointment, you can choose a refund or a new date.
- If the change comes on suddenly and you couldn’t have told us sooner, your deposit moves to a new date, or is refunded if you can no longer be treated.
- If you knew about a change but didn’t tell us before your appointment, it’s treated as a late cancellation.
2. Booking and payment
You can book through our website, WhatsApp, Instagram, by phone or by email. Your appointment is provisional until we’ve reviewed your consultation form and received your deposit.
A 50% deposit secures your appointment. Please pay within 24 hours of receiving our payment details, or sooner if your appointment is within 24 hours, otherwise the appointment will be released. The remaining balance is paid on the day by bank transfer or cash.
Treatments take place in Glenfield or Oadby, Leicester. We’ll confirm your location before you pay and send arrival instructions before your appointment.
3. Cancelling, rescheduling and late arrival
Please give at least 48 hours’ notice to cancel or change your appointment. If you do, you can choose a full refund of your deposit or transfer it to a new appointment, subject to availability.
If you cancel with less than 48 hours’ notice or don’t attend, the deposit for that appointment is kept, but you won’t be charged the remaining balance.
If you arrive late, we’ll go ahead only if your treatment can still be completed safely and properly in the time left. Your treatment may be shortened and the agreed price still applies, but we won’t skip any part of the treatment protocol. If it can’t be done safely, or you’re more than 20 minutes late, your appointment may be treated as a late cancellation.
If we need to cancel, we’ll offer you a new date or a refund for that treatment.
4. Courses of five treatments
Your 50% course deposit is shared equally across all five treatments, and you pay the rest of each treatment on the day you attend it. We recommend booking all five together, around a week apart. Course appointments changed with at least 48 hours’ notice can be moved to a new date, subject to availability.
Courses should be completed within three months of your first appointment. If circumstances outside your control prevent this, we’ll consider a reasonable extension. Where an extension is agreed, your original course price will be honoured.
If you miss or cancel a course appointment with less than 48 hours’ notice, only the deposit allocated to that appointment is kept. You won’t be charged the remaining balance for that treatment, and it can’t be rebooked as an extra appointment.
If your course ends before all five treatments have been completed, treatments already received will normally be recalculated at their standard individual price. Any applicable cancellation charges will be taken into account once only, and any remaining credit will be refunded within 14 days. You will not be asked to pay any additional amount.
5. Results
Our body treatments are cosmetic body contouring, not weight loss. Results vary from person to person and can’t be guaranteed. More than one session, or maintenance sessions, may be recommended, and following our aftercare advice helps you get the best results.
6. Contact
The Body Edit by MK Ltd, trading as The Body Edit by MK
Company number: 17482437
Registered office: 72 Fairefield Crescent, Glenfield, Leicester, Leicestershire, LE3 8EH
Email: hello@thebodyeditbymk.co.uk
Telephone / WhatsApp: 07454 294248
Your statutory rights are not affected.